Terms of Use

Last Updated On: 16th January 2021

Thank you for taking the time out to visit SehatCloud and its services. The below-given terms and conditions govern your usage of SehatCloud.com and its related entities. By using our website or app, you agree to abide by our terms and conditions. If you have any objections, you are advised to leave our website, refrain from using our app or send us your feedback at support@SehatCloud.com.

The 'company,' 'us' and 'we' all refer to SehatCloud and/or its related entities. SehatCloud's Doctor is an online platform where we strive to make lives easier for people. It allows patients to connect with doctors. Note that we only act as an intermediary party between the patients and doctors or physicians.

"Content" means content, text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, and other materials provided, made available, or otherwise found through the Services and/or Site, including, without limitation, Content provided in direct response to your questions or postings.

Before using our service, you must read and understand these terms and conditions to avoid any inconvenience.

About The Site And Our Public Services

Users can view Parts of the Services without a SehatCloud account. To benefit from all of the Services we offer, you must create a SehatCloud account and provide certain necessary information about yourself, which you authorize SehatCloud to use and disclose as described in our Privacy Policy.

You acknowledge that although healthcare professionals may provide some Content, such Content does not create a medical professional/patient relationship. And does not constitute an opinion, medical advice, or diagnosis or treatment, but is provided to assist you in choosing a doctor, dentist or other healthcare specialists, professional, provider, organization, or agents or affiliates thereof (collectively, "Healthcare Provider").

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE YOU WITH ACCURATE CONTENT, WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, CONCERNING, PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, PRICE OR COST INFORMATION, INSURANCE COVERAGE OR BENEFIT INFORMATION, OR ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY INDIVIDUAL OR ENTITY LISTED OR ACCESSIBLE THROUGH THE SERVICES.

We do not provide medical advice

The Content you obtain or receive from SehatCloud, its employees, contractors, partners, sponsors, advertisers, licensors, or otherwise through the Services is for informational, scheduling, and payment purposes only. All medically related information, including, without limitation, information shared via SehatCloud Answers, the SehatCloud blog, SehatCloud social channels, SehatCloud emails, and text messages SehatCloud advertising comes from independent healthcare professionals and organizations and is for informational purposes only.

WHILE WE HOPE THE CONTENT IS USEFUL IN YOUR HEALTHCARE JOURNEY, IT IS NOT Proposed AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER, UNDER ANY CIRCUMSTANCE. DO NOT USE THE SERVICES FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL A HEALTHCARE PROFESSIONAL AND RUSH TO ER. YOUR USE OF THE CONTENT IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THE SITE OR AVAILABLE THROUGH ANY SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE, DENTISTRY, NURSING, OR OTHER PROFESSIONAL HEALTHCARE ADVICE, OR THE PROVISION OF MEDICAL CARE.

We do not recommend or endorse any specific tests, Healthcare Providers, procedures, opinions, or other information that may appear through the Services. If you rely on any Content, you do so solely at your own risk. We encourage you to independently confirm any Content relevant to you with other sources, including the Healthcare Provider's office, medical associations relevant to the applicable specialty, your state medical boards, and the appropriate licensing or certification authorities to verify listed credentials and education.

No doctor-patient relationship

DOCTORS, DENTISTS, NURSES, AND OTHER MEDICAL PROFESSIONALS USE THE SERVICES TO SHARE CONTENT WITH YOU, BUT YOUR USE OF THIS CONTENT IS NOT A SUBSTITUTE FOR HEALTHCARE. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED WHEN YOU USE THE SERVICES OR CONTENT. THIS IS TRUE WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM SehatCloud INCLUDING, WITHOUT LIMITATION, THE "FIND A DOCTOR" FEATURE, SehatCloud ANSWERS, SehatCloud BLOG, SehatCloud SOCIAL CHANNELS, SehatCloud EMAILS OR TEXT MESSAGE LINKS TO OTHER SITES, OR ANY ASSISTANCE WE MAY PROVIDE TO HELP YOU FIND AN APPROPRIATE HEALTHCARE PROVIDER IN ANY FIELD.

SehatCloud encourages Healthcare Providers to use the Services responsibly, but we have no control over and cannot guarantee any Healthcare Provider's availability at any particular time. We will not be liable for canceled or otherwise unfulfilled appointments, or any injury or loss resulting from there, or for any other injury or loss resulting from or arising from, or related to, the use of the Site or Services whatsoever.

AUTHORIZATION AND ACKNOWLEDGEMENT; IMPORTANT INFORMATION ABOUT HEALTHCARE PROVIDER RELATIONSHIPS AND HEALTHCARE PROVIDER LISTS

In connection with using the Site and the Services to locate and schedule appointments with Healthcare Providers, you understand that:

YOU ARE RESPONSIBLE FOR CHOOSING YOUR OWN HEALTHCARE PROVIDER, INCLUDING WITHOUT LIMITATION, DETERMINING WHETHER THE APPLICABLE HEALTHCARE PROVIDER IS SUITABLE FOR YOUR HEALTHCARE NEEDS to be BASED ON SPECIALTY, EXPERIENCE, QUALIFICATION, LICENSES AND OTHER IMPORTANT FACTS AND CIRCUMSTANCES THAT COULD IMPACT YOUR CARE.

SehatCloud or its designee takes specific limited steps to verify that Healthcare Providers participating in the Services hold certain active licenses, certifications, or registrations required by law to practice the specialties of the services offered by them through the Services. SehatCloud may also exclude Healthcare Providers from our Services who, in SehatCloud's discretion, have engaged in inappropriate or unprofessional conduct.

Some Healthcare Providers listed through the Services enter into contracts with us and pay us a fee to be marketed through or to use the Services. To help you find Healthcare Providers who may be suitable for your needs and enable the top choice and diversity of Healthcare Providers participating in the Services, we will provide you with lists and/or Healthcare Providers' profiles. These results are based on the information you provide to us, such as insurance information, geographical location, and healthcare specialty. They may also be found on other criteria (including, for example, Healthcare Provider availability, past selections by and/or ratings of Healthcare Providers by you or by other SehatCloud users, and experience of SehatCloud users with Healthcare Providers). Note that SehatCloud:

  1. Do not recommend or endorse any Healthcare Providers.
  2. Do not make any representations or warranties concerning these Healthcare Providers or the quality of the healthcare services they may provide.

Note, however, to the extent that you use the Services as provided by your employer, SehatCloud may provide lists and/or profile previews also based on criteria determined by your employer and your employer's agents or advisors. Besides, to the extent that SehatCloud serves as a platform for or provides technical support to the provider directory associated with your health coverage, Healthcare Providers will appear in the directory based on your health plan criteria or plan sponsor, as applicable. We may show you advertisements or sponsored results ("Sponsored Results") on the Site, including above the search results. SehatCloud receives additional fees from Healthcare Providers for providing Sponsored Results. Sponsored Results shown through the Services are not, and should not be considered, an endorsement or recommendation by SehatCloud of the Healthcare Provider.

Account Registration

To use our platform, you will be asked to create an account. Both the patients and the doctors need to register their accounts by providing up to date data. These details include, but are not limited to, first name, last name, email address, phone number, address, along with a unique username and password. Note that the account details are strictly confidential, and you cannot share these with anyone else. We take no responsibility for any unauthorized use of your account in any case. SehatCloud also reserves the right to verify the information provided by website or app users.

Legal Age

Customers under the age of 18 are not allowed to create an account at SehatCloud.

Legal AgeGeneral Terms Regarding SehatCloud's Doctor Service

SehatCloud allows the patients or users to search for doctors and book appointments on our platform. Doctors reserve the right to cancel any appointment at any time without any prior notice. Once the user has found a doctor who matches his/her search criteria, they will have to pay the fees online upfront to proceed with the appointment. Note that once the process is marked as complete, patients will see the option to rate doctors and post their reviews regarding the service. We reserve the right to introduce new features at any time without any prior notification.

The content posted on our website, app, and other related platforms educates the patients and users about healthcare and medical-related issues. No information offered shall be considered a substitute for treatment or professional medical advice.

Privacy Policy

SehatCloud collects different personal and non-personally identifying data from users through various means, including, but not limited to, the use of tracking technologies and analytical tools. The data is collected, stored, and used in line with our privacy policy statement.

Website/App Usage

Unauthorized use of the website, i.e., for any purpose other than appointments or online calls, if offered, can result in termination of the account. We reserve the right to moderate our website's use to ensure the safety of our users, both the patients and the doctors. Use of indecent language in the comments, feedback forms or ratings, will result in suspension or termination of the account, and the company's decision will be considered final.

Payments

SehatCloud is an online platform for patients and doctors. We connect the patients looking for experts in different fields with the best-suited doctors and physicians. Although it's a free platform, we reserve the right to charge a specific fee for the smooth service delivery, which will automatically be deducted from the customer's account once notified. The fee may vary from time to time as deemed fit by the company; however, the customers will be notified of the change via the terms and conditions or through other mediums such as email or our website.

For using our platform, you are required to submit your valid payment details, including, but not limited to, credit card number, email address, shipping and billing address, etc. If you wish to secure a doctor's services, you will have to transfer the payment to SehatCloud through your account. The amount is kept with a third-party payment gateway, and once the process is completed successfully, the payment is transferred to the doctor. The payment is cleared within 14 days after it is transferred to the doctor's account. Any changes to the fee will also come into effect immediately after the announcement.

Providing fraudulent details can get your account suspended. Note that we use third-party payment gateways. Therefore, we do not take any responsibility for any mishap. However, you are advised to inform us of any such activity to get it resolved at the earliest. Note that any monetary transaction other than through our website will result in your account's temporary or permanent suspension. However, the company deems fit.

Refunds

Please refer to the Payments and Refunds policy document. Payments and Refunds

Use of Cookies

SehatCloud uses cookies to store different non-personally-identifying information, including, but not limited to, IP address, browser history, preferences, the frequency of visits, time spent on the website or app, browsing preferences, searching patterns for improved website performance. By using our website or app, you agree to our use of cookies. If you disable cookies, you may not have access to certain features of the website.

Copyrights

Any materials posted on our website, including, but not limited to, logos, content, videos, customer interface, and other designs are the intellectual property of SehatCloud, protected under the universal copyrights laws. Reproduction or usage of our content without prior written consent will be dealt with according to the international and/or applicable copyright laws in your jurisdiction.

Reviews/Feedback/Comments

SehatCloud's Doctor service is a platform that thrives on customer feedback and reviews. We provide the option of rating the services of doctors. The comments made will be publicly available, and we reserve the right to remove any review. Use of vulgar language or posting obscene content will not be tolerated. It can result in temporary or permanent suspension if the company deems fit. We take no responsibility for any misuse of personal information shared in the public reviews and feedback. If there is any issue, you are responsible for immediately reporting it to us at feedback@SehatCloud.com.

Third-Party Links

For informational purposes, there may be links to different third-party websites. Note that these are separate entities, and we take no responsibility for the authenticity of data displayed over there. You are advised to go through their terms and conditions and privacy policy statements before submitting any information or using their services. There can be interest-based ads on our website as well.

Cancellation of Services/Termination of Account

SehatCloud reserves the right to cancel any appointment, terminate any account, or restrict certain website areas to specific customers. The users cannot challenge the decision made by the company in any case. Suppose any customer fails to comply with the terms and conditions and other policies or tries to perform any unauthorized activity like introducing logic bombs, viruses, or malicious software into our system. In that case, he or she will be banned from the website in addition to strict legal action.

Indemnification

In case of any dispute arising out of anyone's use of our website or app or any claims made against SehatCloud by any third-party, you agree to indemnify and hold us harmless in the court of law.

Limitation of Liability

SehatCloud is a platform run by humans, and humans are prone to errors. We reserve the right to cancel any appointment in some instances. We try our best to provide accurate information on everything related to our services; however, we do not take any responsibility for it if there is an error. SehatCloud serves only as a bridge between the doctors and patients. Therefore, we are not liable for any loss or damage resulting from the services secured through our platform. Using our website, you warrant that you use a doctor's advice and prescription at your discretion and that you will not raise any claims against SehatCloud or its related entities in any court of law due to a mishap. We also take no responsibility for any mishap in terms of the payment. It is managed by third-party partners who are responsible for smooth transactions.

SehatCloud takes no responsibility for the authenticity of the information or description posted in the doctor's profile or the ability of any doctor to meet the patients' needs. It is solely up to the patient to decide whether or not to use a doctor's services. SehatCloud services are on an 'as is' basis, and we are not under the obligation to resolve the disputes between the two parties. If a patient feels that the doctor hasn't met his or her expectations, he or she must inform us at the earliest.

Changes to Terms and Conditions

SehatCloud reserves the right to update these terms and conditions whenever needed without any prior notice. The users, including doctors and patients, are advised to visit this page to stay up to date regularly. The date of the last update will be reflected at the top of the page as:

Last Updated On: 16 January 2021

Contact Us

If you have any queries or complaints regarding our terms and conditions, services, app, or website, you can get in touch with us at support@SehatCloud.com or +92211231231. We also provide the option of online chat on our website (www.SehatCloud.com). You can also connect with us on Facebok.